Privacy Policy

This Privacy Policy describes how OredCharge Service Hub ("we", "us", "our") collects, uses, discloses, and protects personal data when you use our site and services (collectively, "this service"). Our business address is 79 Ahmed Bin Hanbal Street, West Bay, Doha, Doha Municipality, Qatar, and you can contact us at info@oredcharge.live.

1. Information We Collect

We collect information you provide directly and information automatically collected when you interact with this service.

a. Information You Provide

• Contact details (name, email address, phone number) when you sign up, contact support, or request services.
• Account information and preferences when you register an account.
• Payment information, where applicable; note that payment card details are processed by third-party payment processors and are not stored by us unless explicitly stated.
• Communications and content you submit when you contact us, participate in surveys, or provide feedback.

b. Information We Collect Automatically

• Usage data such as pages visited, time and date of access, interaction data, and other analytics.
• Device and connection information including IP address, browser type, operating system, and device identifiers.

2. How We Use Your Information

We use personal data for the following purposes:

• To provide, operate, maintain, and improve this service.
• To process transactions and send related information, including confirmations and invoices.
• To respond to your requests, questions, and support needs.
• To personalize and improve your experience, and develop new features and services.
• To communicate about updates, promotions, and administrative matters where permitted by law.
• To detect, prevent, and address technical issues and security incidents.

3. Legal Bases for Processing (Where Applicable)

Where applicable under data protection law (including the GDPR), we rely on legal bases such as:

• Performance of a contract with you.
• Compliance with legal obligations.
• Your consent, where required.
• Our legitimate interests, such as operating and improving the service, preventing fraud, and protecting our rights.

4. Cookies and Tracking Technologies

We and our third-party partners use cookies, web beacons, and similar technologies to collect usage information, remember your preferences, and analyze trends. You can control cookie preferences through your browser settings and, where provided, through cookie controls on this service. Disabling certain cookies may limit functionality.

5. Third-Party Services and Sharing

We may share personal data with service providers who perform services on our behalf, such as payment processors, hosting providers, analytics services, and customer support platforms. We require these providers to protect personal data and use it only to provide services to us.

We may also disclose information when required by law, to comply with legal process, to protect our rights and property, or to respond to emergencies that threaten public safety.

6. International Transfers

Personal data may be processed in countries other than your country of residence, including in jurisdictions with different data protection laws. When we transfer data internationally, we implement appropriate safeguards such as standard contractual clauses, where required, to protect personal data.

7. Data Retention

We retain personal data as long as necessary to fulfill the purposes outlined in this policy, to comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of data and the purposes of processing.

8. Your Rights

Subject to applicable law, you may have rights regarding your personal data, including the right to access, correct, update, port, restrict processing, object to processing, and request deletion. To exercise these rights, contact us at info@oredcharge.live. We will respond in accordance with applicable legal requirements.

9. Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal data from unauthorized access, use, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Children

This service is not intended for children under the age of 16. We do not knowingly collect personal data from children under that age. If we become aware that we have collected such data, we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the date at the top of the policy and, where required, obtain consent. Continued use of this service after changes indicates acceptance of the updated policy.

12. Contact Us

If you have questions or requests regarding this Privacy Policy or our data practices, please contact: